UrthBox is a monthly subscription services that delivers healthy and delicious new snacks to your doorstep. Here’s our UrthBox review.
What is UrthBox?
UrthBox is a subscription-based food delivery service. Once a month, you receive a shipment of healthy and delicious snacks delivered directly to your doorstep.
Subscribers have four different box sizes from which to choose, depending on how many snacks you want to eat in the month.
There are also multiple types of boxes, including The Classic, The Vegan, The Gluten-Free, and The Diet. Boxes are priced from $13 per month for the mini box (4 to 5 snacks) to $59 per month for the larger box (20 to 24 different snacks).
The company is committed to providing non-GMO, all-natural, and organic snack foods every month regardless of which box type you chose. It also promises to feature snacks “from trustworthy brands” that offer real health benefits.
UrthBox Sample Foods
The snacks included in UrthBox vary widely. The point of the box is to give you a wide selection of snacks to try. Some of the things you’ll find in the box every month include:
— Juices and cleanses
— Dried meats
— Nuts and seeds
— Super foods
— Trail mixes
— Sweets and chocolates
— Snack bars
— “New age beverages” (some customers receive plastic bottles of “Canadian spring water” as a snack)
Instead of getting bags of potato chips or milk chocolate bars, you’re getting natural snack foods from known brands.
UrthBox offers four different sizes of boxes. When you order boxes, you’ll have the opportunity to save more money by ordering a 3 month or 6 month subscription. Here’s how pricing breaks down:
— Mini (6+ Snacks): $12.99 per month (6 month subscription), $14.99 per month (3 month subscription), $17.99 per month (month-to-month)
— Small (12+ Snacks): $19.99 per month (6 month subscription), $24.99 per month (3 month subscription), $29.99 per month (month-to-month)
— Medium (17+ Snacks): $29.99 per month (6 month subscription), $34.99 per month (3 month subscription), $39.99 per month (month-to-month)
— Large (24+ Snacks): $39.99 per month (6 month subscription), $44.99 per month (3 month subscription), $49.99 per month (month-to-month)
With each size, you can choose from four different varieties, including Classic, Gluten-Free, Vegan, and Diet options.
The Classic is a box with everything in it and no dietary restrictions. The Gluten-Free features 100% gluten free products. The Vegan features 100% vegan-friendly products with no animal products or animal ingredients. And The Diet box is similar to the Classic, but has a strong emphasizes on weight loss metrics like low calorie counts, low carb counts, and low fat content.
Shipping is free across the United States. Canadian customers pay $6.95 per box.
If you’re buying the 3 month or 6 month packages, then you’ll need to pay the cost of the subscription upfront. In other words, the Large box on a 6 month subscription will require a payment of $239.94 today.
There’s also the additional option of buying The Office Box, which features 100 full-sized products and is designed to serve 5 to 10 employees. The box also comes with a more professional display. You can flip it open and leave it at the front of the office for everyone to share.
The Office Box costs $199 per month. There’s no option to save money by ordering a 3 month or 6 month subscription.
What Do Customers Have to Say About UrthBox?
UrthBox is facing a bit of a review problem on the internet. The service currently has a rating of 1.5 stars out of 5 on Yelp, although there are only 92 reviews. Yelp has given the service 3 dollar signs out of 4 for pricing, which means it’s classified as “Pricey”.
Many of the complaints involve the automatic subscription options offered by UrthBox. Specifically, the company will automatically subscribe you to receive future shipments of UrthBox without your explicit consent (it’s in the fine print of the ordering form).
This means that some customers regretted paying, say, $179 for a 6 month supply of UrthBox, only to realize a few months later they had been charged for a second six month subscription.
Some of the other complaints included:
“…a couple of the gluten free items said “May contain wheat”. Having a family member with celiac disease, this is absolutely not ok! It would be fine if there was a disclaimer about their gluten free boxes, but I haven't seen one.”
“The first box arrived and I started to regret paying anything, even with the deal. A carton of liquid had leaked all over the box. As I unpacked it, I had to wipe each item down. The items were packed in so tightly that many fragile items like chips and crackers were completely crushed. The box itself had no damage so this was not a shipping issue.”
“I had to block this merchant from charging my card. There is no way to delete your credit card info or cancel subscription in the admin. When you call customer service you are prompted to leave a message”
To follow up on the last complaint, many customers complained about poor customer service and claimed the company was difficult-to-contact. So if you want to cancel your subscription, then you might have trouble doing so.
All of the above were one star reviews.
In addition to complaints about the subscription model and poor customer service, many customers complained about the quality of the products. There were several complaints from Canadian customers that they had paid such a high premium to receive a product called “Premium Canadian Spring Water”. When you’re from Canada, you don’t want one of the item counts in your box to be taken up by something you get from the tap.
As one reviewer put it, “Water counts as a snack???”
On the more positive side of things, here is what a few of the happier reviewers had to say about UrthBox:
“I've only had one box delivered this far. I was really excited to eat my healthy snacks and try new products in the non-GMO, vegan realm. Although I liked some items in my box, many others were a bit gross unfortunately.” (3 stars out of 5)
“A dear friend got me a 6-month subscription to Urthbox for my birthday. Urthbox has introduced me to some amazing vegan products I may have never known about! I love that they have vegan and gluten free snacks and the box was always abundant!” (4 stars out of 5)
“…the ACTUAL BOX is the best healthy snack box i've ever received, and i've done about three others that i've cancelled since then. The products are very different, one pleasantly duplicated (the peanut butter cup!), and all different sizes and quantities, some are drinks, others resealable snacks. I did the medium classic, three month deal with 1st timer deal, initial cost was $92” (5 stars out of 5)
Ultimately, the positive reviews for UrthBox are hard-to-find online. Aside from the occasional compliment about the company’s delicious snack choices, the negative comments far outweigh the positive ones.
UrthBox is a San Francisco-based company founded on November 5, 2013. The company currently employs 10 people at its listed address at:UrthBox
156 2nd Street
San Francisco, CA 94105.
You can contact the company by phone at (888) 959-8277 or by email at [email protected].